Support Policy

The hours of Support are Monday-Friday between 10.00am – 9:00pm (GMT+6).
All Support questions must be submitted from our Support Desk.

All Support questions will be answered within maximum of 14 business hours from the initial contact. Average response time is 2 hours.

Terms of Support

Under the terms of Support we must be granted administration access to the Website, and access via FTP in which our product was installed.

If a customer denies access to the Website in which our Product was installed we cannot offer any Support, therefore any claims to our Product “not working” will be deemed null and void.

If The Client’s website has technical coding, defects, damage or hosting problems not caused by Amadercode, we will not be able to offer Support or Fix the Client’s Website.

Support includes troubleshooting any problem with the plugin, reply to any question you might have to use the product properly. Support does not include adding any new feature you might need, adding contents on your behalf, doing any custom works etc.

ACCOUNT/SERVICE/SUPPORT TERMINATION

We, Amadercode, www.AmaderCode.com have the right to terminate your account for any reason, at any time, without notice, at our discretion.

Reasons accounts are terminated:

• Repeated violations of the Terms of Conditions
• A single case of severe abuse (such as predatory behavior, threats, abuse or spam)
• Accounts dedicated to a policy violation (hate speech, harassment, impersonation, etc)
• AmaderCode Lab demands a very high level of respect and professionalism from its employees and business partners, in turn, we expect the same level of respect from our customers, no level of harassment, abuse or threats will be tolerated in our Support area.`

Upon termination of an account all valid product license keys will be removed, all support will be terminated.

Indеmnifiсаtiоn

Uѕеr аgrееѕ to defend, indеmnifу, аnd hоld hаrmlеѕѕ, Amadercode, itѕ соntributоrѕ, аnу еntitу jointly сrеаtеd by them, thеir rеѕресtivе affiliates аnd thеir rеѕресtivе dirесtоrѕ, оffiсеrѕ, еmрlоуееѕ, аnd аgеntѕ frоm аnd аgаinѕt all сlаimѕ аnd еxреnѕеѕ, inсluding аttоrnеуѕ’ fееѕ, аriѕing out оf thе uѕе оf thе оn-linе ѕеrviсе bу uѕеr оr uѕеr’ѕ ассоunt.

Class Action/Jury Trial Waiver

WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICE FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

Taxes: You are solely responsible for any applicable state, federal or provincial taxes. Although you may not be charged taxes by us, you agree that you will pay any applicable taxes or fees to your local or state tax agency for any purchases. We are not responsible for collecting, transmitting, or advising on taxes, duties, or other levies by the government regarding your purchases.

Disclaimers and Limitations

AmaderCode Lab intends that the information contained in its Service be accurate and reliable; however, errors sometimes occur. In addition, AmaderCode Lab may make changes and improvements to the information provided herein at any time. THE SERVICE AND THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ASSOCIATED WITH IT ARE PROVIDED “AS IS.” AmaderCode Lab AND/OR ITS SUPPLIERS, PARTNERS AND AFFILIATES DISCLAIM ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO THE SERVICE AND ANY INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. USE OF Amadercode’s SERVICE IS AT YOUR OWN RISK. AmaderCode Lab AND/OR ITS SUPPLIERS, ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR OTHER INJURY ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF Amadercode’ WEBSITE OR SERVICE OR WITH THE DELAY OR INABILITY TO USE THE SERVICE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS AND SERVICES OBTAINED THROUGH ELEGANT THEMES, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICE, WHETHER RESULTING IN WHOLE OR IN PART, FROM BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ELEGANT THEMES AND/OR ITS SUPPLIERS HAD BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Need technical help beyond our support?

Some things don’t fall under our standard support, but they still need doing. We’re here to help with that too. You can get excellent work from the Amadercode’s expert team! We are great designers and developers. Besides WordPress, we can help you with any Web Design, Web Development, SEO or Mobile App Development projects. Contact us Or Request a Free Quote.